Kohima, October, 2022 : ICICI Bank today announced that it has inaugurated a Digital Banking Unit (DBU) at Dr. Neilhouzil Kire Complex in Kohima. The inauguration is part of the government’s plan to set up 75 DBUs in as many districts to commemorate 75 years of India’s independence. Honourable Prime Minister of India Shri Narendra Modi inaugurated the 75 DBUs virtually from his residence today.
The DBU comprises two distinguished areas– a Self-service Zone and a Digital Assistance Zone. The Self-service Zone houses an ATM, a Cash Deposit Machine (CDM) and a Multi-Functional Kiosk (MFK) that offers a number of services including printing of passbook, depositing cheque and accessing internet banking. Further, it has a Digi Branch Kiosk that offers all services available on iMobile Pay, the Bank’s mobile banking app. The Self-service Zone is operational 24×7. The Zone provides a digital interactive screen where customers can interact with a chatbot as well as find product offers and mandatory notices.
At the Digital Assistance Zone, branch officials assist customers to undertake various financial and non-financial transactions. These include opening of saving account, current account, fixed deposit and recurring deposit; availing of home loan, auto loan, personal loan and applying for credit card. These services are offered in a completely digital manner through a tablet device, using Aadhaar based eKYC. In addition, branch officials will help customers download and start using the mobile banking app as well as internet banking. The Digital Assistance Zone remains open from 9:30 am to 3.00 pm on Monday to Friday as well as on the first, third and fifth Saturdays of the month.
Speaking on the new initiative, Mr. Rakesh Jha, Executive Director (Designate), ICICI Bank said, “We are delighted to set up a DBU in Dehradun, as part of the initiative of setting up DBUs across the nation, under the aegis of RBI. It is like a digital branch where customers can undertake banking transactions in a completely digital way, at a time of their convenience. They can also seek guidance from experts on banking services at these units.
In the last few years, we have seen that the customer’s behaviour at branches has evolved. Customers are now more keen to seek advice and guidance for complex transactions, loans and investments while they prefer doing simple transactions on their own at digital channels like internet and mobile banking. We have designed the DBU to meet these evolving requirements of our customers.”
In addition to offering banking services, the DBU at Kohima will conduct Digital Literacy Programme regularly to spread awareness around safe banking, digital banking and cyber security.
ICICI Bank today has set up three more DBUs at Karur in Tamil Nadu, Puducherry and Dehradun.